This is a short list of our most frequently asked questions. Alternatively if you require more support, please visit our contact page.
Placing an order
Do I need to register to place an order?
No, you don’t have to, as you can complete your order as a guest. However, by creating an account with Raw Orange all your details will be saved and that will make your purchases easier and quicker. By using your login username and password, you don't need to enter your address and other information every time you decide to purchase from us, which will save you plenty of time. Your wish list will also store all the items which were added to help you manage your shopping
How do I find the right size?
To find your right size, please click on the “size guide “featured on your chosen product page, or for further assistance, don’t hesitate to contact our customer care team at firstname.lastname@example.org, or call contact customer care directly on
Phone : 44245011 971 +
What is Payment On Hold?
It is a condition where payment is successful at customer's end however due to some security reasons, it is put on hold at Raw Orange’s system for verifications
Are my bank details trusted for online payments at Raw Orange?
All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.
Why should I use prepaid methods of payment?
Our head office based in UAE that’s where we can only support cash on deliveries, other countries can only pay by credit/ debit cards and PayPal
What payment methods do you accept?
-Delivery within UAE is free
-For online purchases, we accept payment via credit/Debit cards, PayPal and Cash on delivers
-For cash deliveries, we only accept cash in AED within UAE
GCC and other international countries:
Credit Cards, debit cards, PayPal : At Raw Orange, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe and fun shopping experience on our website
My credit card details have been rejected, what do I do?
Double check the following common mistakes:
Is the card you used for ATM use only?
Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.
Did you complete the 3D Secure Check successfully?
In order to avail of 3D secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.
Were the following fields entered correctly?
Name on card
CVV code (three digit number on back of card)
Is there sufficient limit on your credit card?
If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.
Contact your bank if you are facing any problems with 3D secure. Were the following fields entered correctly? Card number Name on card CVV code (three digit number on back of card) Expiry date
Delivery and shipping:
Can I ship to an address different than my billing address?
Yes you can. Just enter the address you want to ship to in the shipping address fields at checkout.
How can I track the status of my order?
When we process the order, you will get a notification with the tracking code from the shipping provider.
You can track your order with our delivery partners by logging onto their website and quote your tracking number.
Returns and Exchanges:
Can I exchange or return my items purchased online?
Our policy lasts 7 days of receiving your order, where you can return or exchange the item.
What options do I have when I return an item?
We will refund the full amount of the transaction, except any shipping or customs fees, if there were any.
The method of refund depends on the payment method used to place the order.
Card and Visa Checkout Payments:
1-Payments made with debit or credit cards or PayPal can have either:
The funds returned to the original card used to make the payment within 30 to 45 calendar days, or
Alternatively, we can give you a voucher code to place a new order immediately.
A voucher code for the same value of the returned item(s) will be issued to use in your next order
this unique voucher code will be sent to you via email from our Customer Care team.
How can I contact Customer Care?
Customer Care executives can be contacted by email at email@example.com
Customer Care team directly on +971-4-4245011
Our business hours are Sunday to Thursday from 9:00 am to 06:00 pm, UAE time.